Unit 6 – That Needs Fixing (Complaints & Everyday Problems)

Vehicle = means of transport  araç

Repair = fix  tamir etmek, onarmak

Bill you = charge you  fatura çıkarmak, ücretlendirmek

Consume = use = spend  harcamak, tüketmek

Coffee mug

Water Pitcher

Armchair

Sofa = couch  kanepe

Suitcase Lining

Tablecloth

Ceiling

Bumper

Broken Glass

Dented Bumper

Chipped Glass

Chipped Window

Cracked Wall

Pipes are Leaking Water

stain on clothes

Printer Paper Jamming  kağıt sıkışması

V1: Tear  V2: Tore  V3: Torn = ripped (yırtmak, yırtılmak)

Hardly ever = hardly = barely  neredeyse hiç

Valet  vale

vase  vazo

refund (n, v) = money back  para iadesi, geri ödemek

Grammar

Present Simple Active  We know the subject

Subject + V1 + Object

She cleans her room every weekend.

Present Simple Passive

Object + am/is/are + V3 (Past Participle)

The room is cleaned every weekend. (by her mother/ by the cleaning lady)

Listening

Receipt (store, market)  fiş

Bill (house, restaurant)  fatura

Check (restaurant or hotel)  fatura

Refund = get money back = pay back  iade yapmak

Purchase = buy (Purchased = bought)

Store = shop

Conversation

Oven  fırın

Refrigerator = fridge  Buzdolabı

Adjusting = setting = modifying  ayarlamak

Tenant = resident = person who is living there  Kiracı, sakin

Grammar

Passive form with modals (need, would, might, could…)

Object + need to + be + V3 (past participle)

Water (v) = giving water = sprinkle  sulamak

Word Power

Flickering = going on and off = lights or screen going off and coming back on  pırpır yapmak, titremek

Skipping songs = Music player jumps song  Şarkıları atlamak

Battery died  pil bitti

computer crashing  bilgisayar çöküyor

Droping call  çağrıyı düşürmek, hat düşmek

Paper jamming in printer  Yazıcıda kağıt sıkışması

computer freezing  bilgisayar donması

buttons stick  düğmeler yapışıyor

Reading

address a problem = fix, resolve, solve  bir sorunu ele almak

private ≠ public

fee = pay = charge  ücret

charged me for that  bunun için bana ücret ödettiler

spot someone = recognize someone  birini fark etmek

terms = conditions = rules  koşullar, şartlar

state (v) = mention = point out  belirtmek

represent = present  temsil etmek

representative = agent = president  temsilci

annoying = irritating = bothering  sinir bozucu

confirm = approve = verify  onaylamak

notification  bildirim

Airport Flights

On time

Delayed

Canceled

Review

Lamp (lamba) vs light bulb (ampul)

Haggling = Bargaining = trying to get a discount  Pazarlık

Discount = reduction in price = price cut  İndirim

Example: I can give you a discount

Sale = shop lowered price to hype selling  İndirim kampanyası

flat tire  patlak teker

have a deal = to have an agreement  anlaşma sağlamak

Example: Do we have a deal?  anlaştık mı?

Speaking Topics (Voice Messages)

• Have you ever had a bad customer service experience? What happened?
• What are some common problems people face with electronic devices?
• How do you make a formal complaint effectively?

Writing Topics (IELTS Style, Adapted)

• Some people believe companies should offer refunds for all complaints. Do you agree or disagree?
• Write a formal letter complaining about a faulty product or poor service.

Academic Vocab in Use:

• Unit 45: Describing Problems (experience difficulties, resolve)
• Unit 41: Research Methods (case study, replicate – for problem-solving)

Grammar (Grammar in Use – Intermediate)

• Unit 56: Past Participles as Adjectives

Unit 46: Need + Gerund / Passive Infinitive